What was announced at the ServiceNow Knowledge 2026 keynote?

AI Control Tower expansion (Announced), ServiceNow Action Fabric (Announced), Claude Cowork integration (GA).

What were the highlights of the ServiceNow Knowledge 2026 keynote?

McDermott's K26 keynote was about governing and operating agents at scale: an expanded AI Control Tower for visibility over every identity and device, ServiceNow Action Fabric so AI in any tool can act through ServiceNow's governed workflows (with Anthropic's Claude Cowork as a launch partner), AI specialists for an "autonomous workforce," and Jensen Huang on stage. AI Control Tower was pitched as a strategic defense shield with visibility across every human and non-human identity and device. AI Control Tower evolved from visibility and management into an end-to-end solution with a conversation-first experience. ServiceNow Action Fabric lets AI wherever it shows up act through ServiceNow's governed system of action.

Who gave the ServiceNow Knowledge 2026 keynote?

Bill McDermott, Jensen Huang, on 2026-05-05 in Las Vegas, Nevada.

ServiceNow Knowledge 2026: Opening Keynote: Welcome to Agentic Business

Bill McDermott · Jensen Huang · May 5, 2026 · 1h 26m · Las Vegas, Nevada

Watch on YouTube

McDermott's K26 keynote was about governing and operating agents at scale: an expanded AI Control Tower for visibility over every identity and device, ServiceNow Action Fabric so AI in any tool can act through ServiceNow's governed workflows (with Anthropic's Claude Cowork as a launch partner), AI specialists for an "autonomous workforce," and Jensen Huang on stage.

Key themes: Agents, Governance, Enterprise apps · AI-written summary from the published transcript

Where each highlight is said1:25:59

1 2 3 4 5 6

16:21
AI Control Tower was pitched as a strategic defense shield with visibility across every human and non-human identity and device
19:15
AI Control Tower evolved from visibility and management into an end-to-end solution with a conversation-first experience
44:17
ServiceNow Action Fabric lets AI wherever it shows up act through ServiceNow's governed system of action
45:00
Anthropic is a launch partner: Claude Cowork connects directly to ServiceNow's governed workflows
49:42
The first AI specialist in its autonomous workforce, for IT service management, is already showing results at customers like DocuSign
56:24
NVIDIA CEO Jensen Huang joined McDermott on stage