Benioff's 2026 message was a "headless" Salesforce: the data, metadata and business logic stay in Salesforce while the interface moves into AI tools, delivered as "AI Force" inside Anthropic's Claude Cowork, Slack and Lightning, plus an SDK. Anthropic CEO Dario Amodei joined on stage, and Salesforce introduced its first CRM reasoning model.
What it announced
AI Force · SalesforceSalesforce inside AI interfaces: Claude Cowork, Slack, Lightning, plus an SDKAnnounced
Claude Force · SalesforceSalesforce in Anthropic's Claude CoworkAnnounced
Slack CRM · SalesforceRun Salesforce from SlackGA
CRM reasoning model · SalesforceSalesforce's first reasoning model for Customer 360Announced