ServiceNow Knowledge 2026
May 5, 2026 · Las Vegas, Nevada · Knowledge 2025
Welcome to Agentic Business | ServiceNow Knowledge 2026 Opening KeynoteMay 5, 2026 · 1h 26m · Bill McDermott, Jensen HuangMcDermott's K26 keynote was about governing and operating agents at scale: an expanded AI Control Tower for visibility over every identity and device, ServiceNow Action Fabric so AI in any tool can act through ServiceNow's governed workflows (with Anthropic's Claude Cowork as a launch partner), AI specialists for an "autonomous workforce," and Jensen Huang on stage.
Key themes: Agents, Governance, Enterprise apps
- 1AI Control Tower was pitched as a strategic defense shield with visibility across every human and non-human identity and device
- 2AI Control Tower evolved from visibility and management into an end-to-end solution with a conversation-first experience
- 3ServiceNow Action Fabric lets AI wherever it shows up act through ServiceNow's governed system of action
- 4Anthropic is a launch partner: Claude Cowork connects directly to ServiceNow's governed workflows
- 5The first AI specialist in its autonomous workforce, for IT service management, is already showing results at customers like DocuSign
- 6NVIDIA CEO Jensen Huang joined McDermott on stage
| Announcement | Status |
|---|---|
| AI Control Tower expansionEnd-to-end governance of agents, identities and devices | Announced |
| ServiceNow Action FabricGoverned actions for AI in any tool | Announced |
| Claude Cowork integrationAnthropic as launch partner for Action Fabric | GA |
Companies on stage
Named or launching: Anthropic, Armis, Docusign, Nvidia, ServiceNow
Sources: official keynote videos, their captions and the hosts' recaps, summarized by AI; watch the source for exact wording. Logos via logo.dev; trademarks belong to their owners.