ServiceNow Knowledge 2026

May 5, 2026 · 1h 26m · Las Vegas, Nevada

• Bill McDermottChairman and CEO, ServiceNow
• Jensen HuangFounder and CEO, NVIDIA

McDermott's K26 keynote was about governing and operating agents at scale: an expanded AI Control Tower for visibility over every identity and device, ServiceNow Action Fabric so AI in any tool can act through ServiceNow's governed workflows (with Anthropic's Claude Cowork as a launch partner), AI specialists for an "autonomous workforce," and Jensen Huang on stage.

What it announced

• AI Control Tower expansion · ServiceNowEnd-to-end governance of agents, identities and devicesAnnounced
• ServiceNow Action Fabric · ServiceNowGoverned actions for AI in any toolAnnounced
• Claude Cowork integration · ServiceNowAnthropic as launch partner for Action FabricGA

May 8, 2026 · 1h 16m

Summary pending: added once the video's transcript or the official recap has been read.